Melanie made sure we had experinced tour guides who gave us a detailed download and a good history of all the monuments and art galleries we visited in Italy. Melanie offered good suggestions. The lines to these places in Italy were not long since she picked early hours and the group was very small. The guides were very impressive with in depth knowledge else we would have looked at things and walked aways. She gave us a lot of attention and time to explain things. I left her in the able hands of my husband and they both planned most of the tours. She told us where to pick hotels and based on the place you will have to tweak though your desire might be to stay in the wild. The golf cart tour was the highlight in Rome, we loved it. What an experience. It was super cold and Melanie could not control the weather unfortunately :). On the whole I recommend one to use her services . At times we think we are able to manage travel on our own through research but it might lead to disappointm